Frequently Asked Questions

Find answers to common questions about therapy, our services, and what you can expect.

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At Better Being Psychology Group, we understand that starting therapy can bring up many questions. Our FAQ page is designed to give you clear, helpful answers about our services, including how to book your first appointment, what to expect during sessions, our flexible scheduling options, and how insurance reimbursement works. Whether you’re exploring in-person therapy in Bryn Mawr, PA, or teletherapy available in 45+ states, this resource will guide you through the process so you can feel confident taking the next step toward personal growth.

What to expect when you call or email the office for an initial appointment?

We will speak with you personally to gather some information in order to further understand how we can help you. You may ask for a particular therapist or we will recommend a therapist based on the information you provide during the call. If you email us or complete the online contact form you will receive an email with a request a time to speak further by phone.

When you contact our practice by email or phone, one of our therapists will follow up to learn more about what brings you to therapy. During this initial conversation, we’ll help determine which therapist may be the best fit based on your goals, availability, location, and budget. If you already know which therapist you’d like to work with, we’ll connect you directly with that person. After meeting with your therapist, if you feel it is not the right fit, please let us know so we can offer other options.

Better Being does not accept insurance. We believe that we can offer our clients more flexibility with appointments and increased privacy. This also enables us to work directly for you and not the insurance company.

Some insurance companies and plans do allow for reimbursement of out of network providers or for the cost of your sessions to go toward your deductible. We encourage you to call you insurance company to further understand your specific benefits. We will gladly provide you with a receipt of services and payments that will include all information required by the insurance companies for you to submit at your convivence. Psychotherapy is an allowable expense for your Health Spending or Flexible Spending Accounts as well.

Some insurance companies and plans do allow for reimbursement of out of network providers or for the cost of your sessions to go toward your deductible. We encourage you to call you insurance company or use the benefit checker below to further understand your specific benefits. We will gladly provide you with a receipt of services and payments that will include all information required by the insurance companies for you to submit at your convivence. Psychotherapy is an allowable expense for your Health Spending (HSA) or Flexible Spending Accounts (FSA) as well.

Sessions are 45 minutes long. Some clients chose to meet weekly, while others prefer every other week. How often we meet for therapy depends on your current symptoms, your goals and what works for your schedule and budget.

Our boutique style allows us to offer a range of flexible appointment times. Each therapist schedule varies but overall, we offer hours at throughout the day and evening on Mondays through Fridays, and daytime appointments on Saturdays.

We offer teletherapy session for adults in 42+ states via a HIPAA complaint telehealth platform. Clients are required to have a confidential space, web camera, and stable internet connection to ensure quality of session.